Privacy Policy

Unless otherwise specified below, the provision of your personal data is neither required by law or by contract, nor necessary for a conclusion of the contract. They are not obliged to provide the data. A failure has no consequences. This shall not apply unless otherwise stated in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You can visit our websites without providing information about your person.

When accessing our website, user data is transmitted to us or to our Webhoster/IT service provider through your Internet browser and stored in log data (so-called server log files). These stored data include, for example, the name of the page called, the date and time of the call, the IP address, the transmitted amount of data and the requesting provider. Processing is carried out on the basis of the method. 6 para. 1 lit. f GDPR from our predominant legitimate interest in ensuring trouble-free operation of our website and improving our offer.

Contact

Responsible
Contact us on request. The contact details of the data controller can be found in our imprint.

Customer's own contact via e-mail
If you enter into business contact with us by e-mail, we will only collect your personal data (name, e-mail address, message text) in the scope you provide. The data processing serves to process and answer your contact request.
If the contact is used for the implementation of pre-contractual measures (e.g. advice in the case of purchasing interest, supply creation) or for a contract already concluded between you and us, this data processing is carried out on the basis of the type. 6 para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is based on the type. 6 para. 1 lit. f GDPR from our predominant legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 para. 1 lit. f GDPR based processing to object to personal data concerning you.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have agreed to further processing and use.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of contacting.
If the contact is used for the implementation of pre-contractual measures (e.g. advice in the case of purchasing interest, supply creation) or for a contract already concluded between you and us, this data processing is carried out on the basis of the type. 6 para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is based on the type. 6 para. 1 lit. f GDPR from our predominant legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 para. 1 lit. f GDPR based processing to object to personal data concerning you.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have agreed to further processing and use.

Customer account Orders

Customer account
When opening a customer account, we collect your personal data to the extent specified therein. The purpose of data processing is to improve your shopping experience and simplify order processing. Processing is carried out on the basis of the method. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by communicating to us without affecting the legality of the processing carried out on the basis of consent until revocation. Your customer account will then be deleted.

Collection, processing and transfer of personal data when ordering

When ordering, we collect and process your personal data only if this is necessary for the fulfillment and processing of your order and for the processing of your requests. The provision of the data is necessary for the conclusion of the contract. A non-compliance means that no contract can be concluded. Processing is carried out on the basis of the method. 6 para. 1 lit. b GDPR and is necessary for fulfilling a contract with you.

For example, your data is transferred to the shipping companies and dropshipping providers you choose, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the statutory requirements. The extent of the data transmission is limited to a minimum.

Shipping costs

Transfer of the email address to shipping companies for information about the shipping status
We will forward your email address to the transport company as part of the contract processing, provided that you have expressly agreed to it during the ordering process. The purpose of the transfer is to inform you via e-mail about the shipping status. Processing is carried out on the basis of the method. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by communicating to us or the transport company without affecting the legality of the processing carried out on the basis of consent until the revocation.

Payment service provider

Use of PayPal
All PayPal transactions are subject to PayPal privacy policy. You can find this under https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Cookies

Our website uses cookies. Cookies are small text files that are stored on a user's computer system on the Internet browser or on the Internet browser. If a user calls a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that allows a unique identification of the browser when the website is retrieved.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified prior to setting cookies and decide on the acceptance individually and prevent the storage of cookies and the transmission of the data contained therein. Cookies already stored can be deleted at any time. However, we would like to point out that you may not be able to use all the functions of this website.

The following links let you know how to manage cookies in the most important browsers (including disable them):

Chrome: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise specified in the Privacy Policy below, we only use these technically necessary cookies to make our offer more user-friendly, effective and safer. Cookies also allow our systems to recognize your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this, it is necessary for the browser to be recognized even after a page change.

Cookies or comparable technologies are used on the basis of § 25 para. 2 TTDSG. The processing of your personal data is based on the nature. 6 para. 1 lit. f GDPR from our predominant legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.

You have the right to object to this processing at any time for reasons arising from your particular situation.

Plug-ins and other

Use of Google reCAPTCHA

We use the reCAPTCHA service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland); "Google"). The query serves the purpose of distinguishing the input by a human or by automated, machine processing. For this purpose, your input is transmitted to Google and used there. In addition, the IP address and any other data required by Google for the reCAPTCHA service are transmitted to Google. These data are processed by Google within the European Union and, where appropriate, also transmitted to the Google LLC servers in the USA. There is no EU Commission adequacy decision for the USA. The data transmission is carried out, inter alia, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, which can be seen at: https://policies.google.com/privacy/frameworks.

The processing of your personal data is based on the nature. 6 para. 1 lit. f GDPR from our predominant legitimate interest to protect our website from automated delay, abuse and SPAM. You have the right, for reasons arising from your particular situation, to do so at any time. 6 para. 1 lit. f GDPR to object to processing of personal data concerning you.

For more information on Google reCAPTCHA and the related privacy policy, see: https://www.google.com/recaptcha/intro/android.html and https://www.google.com/privacy.

Data subject rights and storage time

Duration of storage
After completion of the contract, the data will first be stored for the duration of the warranty period, after that, taking into account statutory retention periods, in particular tax and commercial, and then deleted after the expiry of the deadline, provided that you have not agreed to further processing and use.

Rights of the data subject
You have the following rights under Art. 15 to 20 GDPR: Right to access, rectification, deletion, restriction of processing, data portability.
Besides, you're kind. 21 par. 1 GDPR assigns a right to object to the processing, which is based on Art. 6 para. 1 f GDPR, as well as against processing for direct marketing.

Right of appeal to the supervisory authority
You've got Art. 77 GDPR the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

Right of appeal
Rescue the personal data processing listed here on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you have the right to object at any time to these processing with effect for the future for reasons arising from your particular situation.
After the objection has been made, the processing of the data subject is terminated, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

last update: 10.01.2022

Data protection officer:
Martina Kersting
Olibanum B.V. – Good Natural Products
Eurode-Park 1 – 45
6461 KB Kerkrade
Netherlands

Telephone: +31 (0)45 54112
Fax: +31 (0)45 5411116
E-mail: info@olibanum-bv.com

Privacy Policy

Democracy