Privacy Policy
Unless otherwise specified below, the provision of your personal data is neither legally or contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision has no consequences. This only applies to the extent that no other information is provided in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
The processing takes place on the basis of the species. 6 par. 1 lit. f DSGVO for our overriding legitimate interest in ensuring trouble-free operation of our website as well as to improve our offer.
Contact
Accountable person
Contact us on request. The person responsible for data processing is: Martina Kersting Eurodepark 1 - 45, 6461 KB Chestnuts Netherlands, +31455411112, info@olibanum-bv.com
Initiative contact of the customer by e-mail
If you initiate business contact with us by e-mail, we will only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves to process and answer your contact request.
If the contact serves the implementation of pre-contractual measures (e.g. advice in the case of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of the art. 6 par. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing takes place on the basis of the art. 6 par. 1 lit. f DSGVO for our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 par. 1 lit. f to object to GDPR-based processing of personal data concerning you.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods if you have not consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact.
If the contact serves the implementation of pre-contractual measures (e.g. advice in the case of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of the art. 6 par. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing takes place on the basis of the art. 6 par. 1 lit. f DSGVO for our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 par. 1 lit. f to object to GDPR-based processing of personal data concerning you.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods if you have not consented to further processing and use.
For the technical provision and management of the revocation function on our online presence, we use a third-party software solution as part of an order processing. Händlerbund Legal GmbH, Kohlgartenstraße 11-13, 04315 Leipzig. The plug-in allows you to submit your cancellation declaration directly via the cancellation button if you have concluded a contract with us via our website. For this purpose, technically necessary cookies are used and the following information is collected: encrypted session ID.
Your data may be transferred to third countries such as the USA. For the USA, an adequacy decision of the EU Commission is available, the Trans-Atlantic Data Privacy Framework (TADPF). If the providers have not certified themselves according to the TADPF, the data transfer to the USA takes place on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc en.
Your collected personal data will be transmitted to the servers of the above-mentioned third-party providers when using the revocation function.
Customer account Orders
Customer account
When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing takes place on the basis of the species. 6 par. 1 lit. a DSGVO with your consent. You can withdraw your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until the withdrawal. Your customer account will then be deleted.
Your data may be transferred to third countries outside the European Union for which an adequacy decision has been taken by the EU Commission.
Use of e-mail address for sending newsletters
We use your e-mail address to send information and offers via newsletter, if you have expressly consented to this. The data processing serves exclusively the purpose of the advertising address. For this purpose, we process your e-mail address as well as any other data that you have voluntarily provided in the context of subscribing to our newsletter.
The processing takes place on the basis of the species. 6 par. 1 lit. a DSGVO with your consent. You can revoke the consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.
You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notification to us. Your email address will then be removed from the distributor. Despite removal from the distributor, we can continue to store your e-mail address in a so-called Save blacklist to prevent you from receiving newsletter emails from us in the future. This storage takes place on the basis of the species. 6 par. 1 lit. f DSGVO for our and your legitimate interest to prevent the reuse of your e-mail address for sending our newsletter. You have the right, for reasons arising from your particular situation, to object at any time to this processing of personal data concerning you.
Shipping service provider
Forwarding the e-mail address to shipping companies for information on the shipping status
We will forward your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this during the ordering process. The disclosure serves the purpose of informing you by e-mail about the shipping status. The processing takes place on the basis of the species. 6 par. 1 lit. a DSGVO with your consent. You can revoke the consent at any time by notifying us or the transport company without affecting the legality of the processing carried out on the basis of the consent until the revocation.
Payment service providers
We use the payment service provider Mollie B.V. for payment processing on our website (Keizersgracht 313, 1016 EE Amsterdam, Netherlands); ‘Mollie’. The data processing serves the purpose of being able to offer you various payment methods through the payment processing via the payment service provider Mollie. If you have opted for one of the payment options of the payment service provider Mollie, the data required for payment processing will be transmitted to Mollie. This includes your payment data (e.g. bank account number or credit card number), your IP address, your Internet browser and device type, and in some cases your first and last name, your address data and information about the product or service you have purchased from us. This data processing takes place on the basis of art. 6 par. 1 lit. b GDPR. Further information on data processing when using the payment service provider Mollie can be found in the associated data protection declaration https://www.mollie.com/en/legal/privacy
Cookies
Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. If a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reappeared.
Microsoft Edge: https://support.microsoft.com/en-en/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
On our website we use the Cookie Consent Manager CCM19 of Händlerbund Legal GmbH (Kohlgartenstraße 11 - 13, 04315 Leipzig); "CCM19" in the context of order processing.
The plug-in will be consenttool.haendlerbund. De hosted and enables you to grant consent in data processing via the website, in particular the setting of cookies, and to make use of your right of withdrawal for consents already granted. Data processing serves the purpose of obtaining and documenting necessary consents in data processing and thus complying with legal obligations.
Cookies are used for this purpose. Among other things, the following information can be collected, stored and possibly transferred to Händlerbund Legal GmbH: randomly assigned ID, consent status, date and time of consent / rejection. The data is stored for 1 year and one month and then deleted. This data is not passed on to other third parties.
The data processing takes place in order to fulfill a legal obligation on the basis of the art. 6 par. 1 lit. c GDPR.
Further information on data protection can be found at: https://www.haendlerbund.de/en/datenschutzerklaung.
Plug-ins and others
Use of Google reCAPTCHA
We use on our website the reCAPTCHA service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland); "Google" in the context of order data processing. The query serves the purpose of distinguishing the input by a human or by automated, mechanical processing. For this purpose, your input is transmitted to Google and further used there. In addition, the IP address and possibly further data required by Google for the reCAPTCHA service are transmitted to Google. This data is processed by Google within the European Union and, if necessary, also transmitted to Google LLC servers in the USA. For the USA, an adequacy decision of the EU Commission is available, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and thus committed itself to comply with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TDDDG i.V.m. Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of the art. 6 par. 1 lit. a GDPR. You can revoke the consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.
Data subject rights and storage period
Duration of storage
After complete contract processing, the data will first be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial, retention periods and then deleted after the expiration of the period, if you have not consented to further processing and use.
Rights of the data subject
If the legal requirements are met, you have the following rights according to art. 15 to 20 GDPR: Right to access, rectification, deletion, restriction of processing, data portability.
In addition, you are according to type. 21, par. 1 GDPR a right of objection against the processing referred to in Art. 6 para. 1 f GDPR, as well as against processing for the purpose of direct advertising.
Right of appeal to the supervisory authority
According to Art. 77 GDPR the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
Right of appeal
Based on the personal data processing listed here on the basis of our legitimate interest according to art. 6 par. 1 lit. f DSGVO, you have the right, for reasons arising from your special situation, to object to these processing operations at any time with effect for the future.
After objection has been made, the processing of the data concerned will be terminated, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
Unless otherwise specified below, the provision of your personal data is neither legally or contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision has no consequences. This only applies to the extent that no other information is provided in the subsequent processing operations.
‘personal data’ means any information relating to an identified or identifiable natural person.
Contact
Accountable person
Contact us on request. The contact data of the data controller can be found in our imprint.
Initiative contact of the customer by e-mail
If you initiate business contact with us by e-mail, we will only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves to process and answer your contact request.
If the contact serves the implementation of pre-contractual measures (e.g. advice in the case of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of the art. 6 par. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of the type. 6 par. 1 lit. f DSGVO for our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 par. 1 lit. f to object to GDPR-based processing of personal data concerning you.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods if you have not consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact.
If the contact serves the implementation of pre-contractual measures (e.g. advice in the case of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of the art. 6 par. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of the type. 6 par. 1 lit. f DSGVO for our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time. 6 par. 1 lit. f to object to GDPR-based processing of personal data concerning you.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods if you have not consented to further processing and use.
Customer account Orders
Customer account
When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing takes place on the basis of the species. 6 par. 1 lit. a DSGVO with your consent. You can withdraw your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until the withdrawal. Your customer account will then be deleted.
Shipping service provider
Forwarding the e-mail address to shipping companies for information on the shipping status
We will forward your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this during the ordering process. The disclosure serves the purpose of informing you by e-mail about the shipping status. The processing takes place on the basis of the species. 6 par. 1 lit. a DSGVO with your consent. You can revoke the consent at any time by notifying us or the transport company without affecting the legality of the processing carried out on the basis of the consent until the revocation.
Payment service providers
Use of PayPal
All PayPal transactions are subject to the PayPal Privacy Policy. These are found under https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Internet Explorer: https://support.microsoft.com/en-en/help/17442/windows-internet-explorer-delete-managecookies
Plug-ins and others
Data subject rights and storage period
Duration of storage
After complete contract processing, the data will first be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial, retention periods and then deleted after the expiration of the period, if you have not consented to further processing and use.
Rights of the data subject
If the legal requirements are met, you have the following rights according to art. 15 to 20 GDPR: Right to access, rectification, deletion, restriction of processing, data portability.
In addition, you are according to type. 21, par. 1 GDPR a right of objection against the processing referred to in Art. 6 para. 1 f GDPR, as well as against processing for the purpose of direct advertising.
Right of appeal to the supervisory authority
According to Art. 77 GDPR the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
Right of appeal
Based on the personal data processing listed here on the basis of our legitimate interest according to art. 6 par. 1 lit. f DSGVO, you have the right, for reasons arising from your special situation, to object to these processing operations at any time with effect for the future.
After objection has been made, the processing of the data concerned will be terminated, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
latest update: 10.01.2022
Data Protection Officer:
Martina Kersting
Olibanum BV – Good Natural Products
Eurode Park 1 – 45
6461 KB Kerkrade
Netherlands
Telephone: +31 (0)45 5411112
Fax: +31 (0)45 5411116
E-mail: info@olibanum-bv.com
